
ServiceNow unveils AI Control Tower to gate agents, meter usage
ServiceNow has introduced an AI Control Tower to manage how AI agents access customer data and trigger actions in its system. This tool verifies agent identity, controls permissions, and keeps records of what agents do, which may help reduce security concerns and protect company revenue. Agents need approval through the Control Tower before acting and their usage is measured, with some free credits to encourage testing. There are also safeguards to stop agents behaving badly. Whether customers will accept this new system or object to possible extra costs is still unclear.













