CVS Health’s Quiet Revolution: AI, Empathy, and the Human Gap
CVS Health is using AI to revolutionize healthcare by personalizing patient care and bridging communication gaps through their “Customer 360” initiative. Their approach focuses on unifying health data, creating multilingual support, and predicting patient needs while maintaining human empathy. By investing in technology that helps pharmacists and healthcare workers, they aim to transform patient experiences and make complex medical information more accessible. The strategy goes beyond typical digital disruption, focusing instead on practical, compassionate solutions that connect patients with better healthcare resources. This innovative approach seeks to create a more integrated, understandable, and supportive healthcare system.